Refund Policy

Last updated: March 16, 2026

This policy explains how refunds work for the Outcome Proof application (app.outcomeproof.com). 

Free trial 

All new accounts start with a 14-day free trial. A valid payment card is required at signup, but you will not be charged during the trial period. 

If the service is not right for you, cancel before the trial ends and you will not be charged. You can cancel from your account settings at any time during the trial. 

Monthly subscriptions 

Outcome Proof is a monthly subscription billed in advance. You can cancel at any time and retain access until the end of your current billing period. 

We do not offer refunds for partial months. When you cancel, you keep full access for the remainder of the period you have already paid for, but no refund is issued for unused days. 

Exceptions 

In exceptional circumstances (such as a billing error on our part), we may consider a refund on a case-by-case basis. To request a refund, email support@outcomeproof.com within 30 days of the charge. 

Annual subscriptions 

Annual subscriptions are billed as a single payment for 12 months. The same refund policy applies — we do not offer partial refunds for unused months. 

If you cancel an annual subscription, you keep access until the end of the 12-month period you have paid for. 

Failed payments

If a payment fails, we will attempt to retry the charge and notify you by email. You are not charged for failed payment attempts. 

If payment cannot be collected, your account becomes inactive. You can resubscribe to restore access during the inactive period. No refund is due for periods where the account was inactive due to failed payment. 

Account suspension or termination

If we suspend or terminate your account for a breach of our Terms of Service, no refund is issued for any remaining subscription period. This applies to both monthly and annual subscriptions. 

See Section 11 of our Terms of Service for full details on when we may suspend or terminate an account. 

How refunds are processed

Approved refunds are processed back to the original payment method via Stripe. Refunds typically appear on your statement within 5-10 business days, depending on your bank. 

If you have a billing concern, please contact us at support@outcomeproof.com before disputing a charge with your bank. We can usually resolve issues faster than the bank dispute process. 

Contact us

For refund requests or billing questions: 

Email: support@outcomeproof.com